1. What must I bring with me to tour an apartment? We require a government issued photo identification for all tours.
  2. What are your fees and monthly charges? We charge a $50 application fee per applicant, a $100 administrative fee and a $200 security deposit. Applicant credit results may result in a larger deposit requirement.
  3. What are the income and credit qualifications? We require a gross household income of three times the market rent. Guarantors must earn five times the market rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.
  4. What is acceptable “proof of income” to sign a lease? We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.
  5. What fees are refundable? If you application is declined or you cancel for any reason with 72-hours, your administrative fee will be refunded. Any security deposits paid at move-in are eligible to be refunded at move-out.
  6. If I get a job transfer, can I break the lease? If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees of twice the monthly rent.
  7. Can I change to a month-to-month lease plan after my first year? After you have completed your lease term, you are eligible to continue on a month to month basis.
  8. How long is the term of the lease? We can offer flexible lease terms which range from 3-13 months.  Contact leasing office for your custom quote.
  9. Do you accept leases for short terms? Yes we do offer short term leases. Please contact the leasing office for more information.
  10. Do you offer furnished apartments? Yes we offer furnished apartments complete with a furniture package and housewares package.  Utilities can also be included if needed.
  11. Do you offer corporate apartments? Yes we offer corporate apartments.
  12. If something needs to be repaired in my apartment, how do I report it? For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week.  One of our maintenance team members will promptly address the problem within 48 business hours.
  13. Are residents permitted to paint their apartment? We do allow you to paint your apartment however it is your responsibility to return the apartment to its original condition before moving out. Contact the office for paint supplies in order to correctly match the paint color.
  14. When is my rent payment due? Rent is due on the first day of each month.
  15. What day of the month am I liable for a late charge? Any rental payments received after the 5th of each month are considered late and a 10% late fee is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.
  16. Will you accept electronic payments from my bank? We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account free of charge. You can also set-up recurring automatic payments from your bank account free of charge.
  17. Is there a place where I can pay my rent after office hours? There is a rent drop box located in the management office that is accessible to you from outside the office.   There is also a 24 hour phone line dedicated for rent payments.  Please contact leasing office for details.
  18. There is a person who might be staying with me for a while, is that permitted by the lease? Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.
  19. My children live with me in the summer; do I need to notify your office when they arrive? For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.
  20. Am I required to have renters insurance? You are not required to have renter’s insurance, but we highly recommend it.
  21. Can I install my satellite dish at my apartment? No
  22. Where do I register to Vote? Voter registration can be done in person at the Department of Motor Vehicles or on their website at www.dmv.state.va.us
  23. How is your property different from the competition?
    • Our apartments offer hardwood floors, exposed brick, ceramic tile in the kitchen and bathrooms, and washer and dryers in your apartment. Shockoe Center has large apartments for a great value since utilities are included.
    • Our apartments are all inclusive! Write one check and cover all of your necessary utilities and your parking.
    • Our apartments are located within walking distance to grocery shopping, Starbucks, CVS, hair salons, and other convenient retail shops.
    • A professional and friendly management and maintenance team within steps of your front door at the American Tobacco Center.
  24. Will you accept my delivery packages for me? Yes as long as it is picked up within 24 hours.
  25. What utilities are included in my lease?  Electricity, water, trash, cable, internet, full-size washer & dryers, and pest control.
  26. Is there any additional storage space available at your property? Yes, we do offer additional storage at Shockoe Center for a small monthly fee.
  27. Do you have reserved parking? We offer reserved lot parking for an additional $70/mo. Garage parking is available for an additional $125/mo.
  28. I have a motorcycle, where can I park it? If you have a motorcycle as a second vehicle, we have motorcycle parking for an additional $35/month, located at Shockoe Center.
  29. How many pets may I have? We allow 2 pets per apartment with a combined weight of no more than 100lbs. Pets must be at least 6 months of age.
  30. Are there any deposits, special fees, or monthly charges to have a pet? We charge a nonrefundable pet fee $400 for the 1st pet, and $100 for the additional pet.

 

Please call our community if you have any other questions. We are happy to answer your questions and discuss any personal concerns.